At fitZ, we aim to provide products that meet our quality standards and customer expectations. Please review the following policy carefully before placing an order through fitZ.
By placing an order with fitZ, you acknowledge and agree to the terms outlined below.
fitZ currently offers exchanges only.
We do not offer refunds at this time.
Exchange requests are accepted only for eligible cases and must comply with all conditions mentioned in this policy.
An exchange may be requested in the following cases:
All exchange requests remain subject to inspection and approval by fitZ
An exchange may be requested in the following cases:
All exchange requests remain subject to inspection and approval by fitZ
Exchange requests must be submitted within 24 hours of delivery.
Requests submitted after this timeframe may not be entertained.
All requests must be submitted officially through:
Email: info@fitzpk.com
Customers must include:
fitZ may take approximately 24–48 working hours to review and respond to exchange requests.
To qualify for exchange, items must:
Any item showing indications of wear, washing, tampering, alteration, or tag removal may be rejected during inspection.
fitZ reserves the right to deny exchange requests that fail quality inspection requirements.
fitZ will bear the applicable exchange shipping costs.
The customer will be responsible for all applicable shipping charges, including return and re-delivery costs.
All exchanges are subject to product and size availability.
If the requested replacement size or product is unavailable, fitZ may offer:
fitZ currently does not offer monetary refunds.
Orders placed through:
remain non-refundable unless otherwise stated by fitZ.
fitZ reserves the right to require partial or full advance payment for customers with:
fitZ also reserves the right to refuse future orders where necessary.
All returned items undergo inspection before exchange approval.
Submission of an exchange request does not guarantee acceptance.
fitZ reserves the right to:
Final decisions regarding exchanges remain at the sole discretion of fitZ.
For exchange-related requests or support, please contact:
fitZ
Lahore, Punjab, Pakistan
Email: info@fitzpk.com
WhatsApp: +92 371 1344208