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Privacy Policy

Last Updated: May 17, 2026

Welcome to fitZ. Your privacy is important to us. This Privacy Policy explains how fitZ collects, uses, stores, and protects your information when you visit or make a purchase from fitZ.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

Who We Are

fitZ is a streetwear and apparel brand operating in Lahore, Punjab, Pakistan.
If you have any questions regarding this Privacy Policy or your personal data, you may contact us at:

  • Email: info@fitzpk.com
  • WhatsApp: +92 371 1344208

Information We Collect

We may collect personal and non-personal information from users of our website, including but not limited to:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address
  • Order history
  • Account login details
  • Information voluntarily submitted through forms or customer support communication

Technical & Usage Information

We may automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referral source
  • Website activity and interaction data
  • Cookies and tracking identifiers

How We Use Your Information

fitZ may use collected information for purposes including but not limited to:

  • Processing and delivering orders
  • Providing customer support
  • Managing user accounts
  • Improving website functionality and user experience
  • Sending order updates and service-related notifications
  • Detecting fraud, abuse, or unauthorized activity
  • Internal analytics and performance measurement
  • Marketing, advertising, and promotional communication
  • Retargeting and personalized advertising campaigns

 

We may also use your information to communicate future offers, promotions, product launches, and brand updates through email, SMS, WhatsApp, or other communication channels where permitted by applicable practices or user consent.

Users may opt out of promotional communications at any time.

Cookies & Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve functionality, analyze traffic, and support advertising activities.

These technologies may include:

  • Google Analytics (GA4)
  • Google Ads tracking tools
  • Meta/Facebook Pixel
  • Other analytics or advertising technologies used by fitZ or trusted third-party providers

 

These tools help us understand user behavior, improve marketing performance, and enhance customer experience.

You may disable cookies through your browser settings; however, certain parts of the website may not function properly as a result.

Payment Information

fitZ currently offers:

  • Cash on Delivery (COD)
  • Bank Transfer

 

We do not directly store sensitive banking or card information on our servers.

In the future, payment transactions may be processed through trusted third-party payment service providers. Such providers may have their own privacy policies and security practices.

Customer Accounts

Users may have the ability to create and manage personal accounts on our website.

Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account.

fitZ reserves the right to suspend or terminate accounts involved in suspicious, fraudulent, or abusive activity.

Third-Party Services

We may share limited information with trusted third-party service providers where necessary for business operations, including but not limited to:

  • Courier and delivery services
  • Payment processors
  • Marketing platforms
  • Analytics providers
  • Customer support tools
  • Email or SMS communication services
  • Website hosting and technical service providers

 

These third parties are expected to handle information responsibly and only for legitimate operational purposes.

Data Security

fitZ takes reasonable administrative, technical, and organizational measures to protect user information against unauthorized access, misuse, disclosure, or loss.

However, no online platform or method of electronic transmission can be guaranteed to be completely secure. Users share information at their own discretion and risk.

Data Retention

We may retain customer information for operational, legal, security, accounting, analytical, or business purposes for as long as reasonably necessary.

Children’s Privacy

Our website is not intended for individuals under the age of 13.

fitZ does not knowingly collect personal information from children under 13 years of age.

User Rights

Users may request to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion of certain data
  • Opt out of marketing communications

 

Requests may be submitted through:

  • Email: info@fitzpk.com
  • WhatsApp: +92 371 1344208

 

fitZ reserves the right to retain certain information where legally or operationally necessary.

External Links

Our website may contain links to third-party websites or services. fitZ is not responsible for the privacy practices, content, or policies of external websites.

Users are encouraged to review third-party privacy policies independently.

Policy Updates

fitZ reserves the right to modify or update this Privacy Policy at any time without prior notice.

Any changes become effective immediately upon publication on the website. Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

Users are encouraged to review this page periodically.

Contact Information

For questions, concerns, or privacy-related requests, please contact:

fitZ
Lahore, Punjab, Pakistan
Email: info@fitzpk.com
WhatsApp: +92 371 1344208